Cases register
Last updated: 6th February 2026
This register lists all documented cases currently tracked on this site.
The blog is the primary record for each matter. Please see the link when published.
Why some lenders appear multiple times:
Some creditors are listed more than once because separate dispute routes are running in parallel (for example, data accuracy, enforceability, or complaint handling). Each entry reflects a distinct issue and outcome.
Status key
🔴 PENDING - The case is not active yet.
🟡 LIVE - The case is currently in progress.
🟢 COMPLETED - The case is finished and a blog entry will be or has been published with the details.
Outcome key
🟡 PENDING - Currently awaiting on an outcome.
🟢 WIN - The right outcome was achieved.
🔴 LOSE - The outcome wasn't successful or requires a different challenge.
🟡 118 118 Money
Secondary firm / agent: None
Material issue: Irresponsible lending and affordability assessment
Product Type: Credit Card
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING
🟡 Amazon MasterCard (NewDay)
Secondary firm / agent: Cabot Financial
Material issue: Consumer Credit Act (s.78) non-compliance
Product Type: Credit Card
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING
🟡 Amazon MasterCard (NewDay)
Secondary firm / agent: Cabot Financial
Material issue: Formal DISP complaint – enforceability and proportionality
Product Type: Credit Card
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING
🟡 Barclaycard
Secondary firm / agent: PRA Group
Material issue: Consumer Credit Act non-compliance (s.77)
Product Type: Credit Card
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING
🟡 Capital One
Secondary firm / agent: None
Material issue: Data accuracy and adverse credit reporting
Product Type: Credit Card
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING
🟢 ClearScore
Secondary firm / agent: — None
Material issue: Misrepresentation of affordability data
Product Type: Credit Broker
Blog entry: 🔗 War with ClearScore: affordability misrepresentation
Status: 🟢 COMPLETED
Outcome: 🟢 WIN
🟡 Creation Consumer Finance
Secondary firm / agent: PRA Group
Material issue: Data accuracy – default timing and re-aging
Product Type: BNPL Credit
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING
🟡 Creation Consumer Finance
Secondary firm / agent: PRA Group
Material issue: Consumer Credit Act request (s.77) non-compliance
Product Type: BNPL Credit
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING
🟡 Creation Consumer Finance
Secondary firm / agent: PRA Group
Material issue: CRA dispute – inconsistent reporting
Product Type: BNPL Credit
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING
🟡 Creation Financial Services
Secondary firm / agent: None
Material issue: CRA dispute – outcome validation
Product Type: Credit Card
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING
🟡 Loans2Go
Secondary firm / agent: BW Legal/PRAC Financial
Material issue: Consumer Credit Act request non-compliance
Product Type: Fixed Installment Loan
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING
🟡 Loans2Go
Secondary firm / agent: Loans2Go
Material issue: Irresponsible lending complaint
Product Type: Fixed Installment Loan
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING
🔴 Loans2Go
Secondary firm / agent: Loans2Go
Material issue: Data accuracy dispute
Product Type: Fixed Installment Loan
Blog entry: Pending publication
Status: 🔴 PENDING
Outcome: 🟡 PENDING
🔴 Loans2Go
Secondary firm / agent: Loans2Go
Material issue: Subject Access Request (DSAR)
Product Type: Fixed Installment Loan
Blog entry: Pending publication
Status: 🔴 PENDING
Outcome: 🟡 PENDING
🟡 Marbles MasterCard (NewDay)
Secondary firm / agent: Cabot Financial
Material issue: Formal DISP complaint
Product Type: Credit Card
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING
🟡 NatWest Bank PLC
Secondary firm / agent: Intrum
Material issue: CRA dispute – incorrect continued reporting
Product Type: Current Accout Overdraft
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING
🟡 NatWest Bank PLC
Secondary firm / agent: Intrum
Material issue: CRA dispute – post-correction inconsistency
Product Type: Current Account Overdraft
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING
🟡 NatWest Bank PLC
Secondary firm / agent: Intrum
Material issue: Formal DISP complaint – data controller accountability
Product Type: Current Account Overdraft
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING
🟡 PayPal Credit
Secondary firm / agent: PayPal
Material issue: CRA dispute – data accuracy
Product Type: BNPL Credit
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING
🟡 SafetyNet Credit
Secondary firm / agent: Lantern Debt Recovery
Material issue: DSAR and evidential failures
Product Type: Payday Loan
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING
🟡 SafetyNet Credit
Secondary firm / agent: Lantern Debt Recovery
Material issue: Formal DISP complaint – insolvency handling
Product Type: Payday Loan
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING
🟢 Shop Direct Group
Secondary firm / agent: Lowell
Material issue: Inaccurate adverse credit reporting
Product Type: BNPL Credit
Blog entry: 🔗 When debt sales don’t end credit reporting
Status: 🟢 COMPLETED
Outcome: 🟢 WIN
🟡 Uncle Buck PayDay Loans
Secondary firm / agent: Lantern Debt Recovery
Material issue: Formal DISP complaint – post-insolvency pursuit
Product Type: Payday Loan
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING
🟡 Uncle Buck PayDay Loans
Secondary firm / agent: Lantern Debt Recovery
Material issue: DSAR – evidential failures
Product Type: Payday Loan
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING
🟡 Uncle Buck PayDay Loans / SafetyNet Credit
Secondary firm / agent: Lantern Debt Recovery
Material issue: Linked account handling and reporting
Product Type: Payday Loans
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING
🟢 Vanquis Bank
Secondary firm / agent: Equifax
Material issue: CRA dispute – rejected
Product Type: Credit Card
Blog entry: Pending publication
Status: 🟢 COMPLETED
Outcome: 🔴 LOSE
🟡 Vanquis Bank
Secondary firm / agent: Vanquis Bank
Material issue: Formal DISP complaint
Product Type: Credit Card
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING