Cases register

Last updated: 6th February 2026

This register lists all documented cases currently tracked on this site.
The blog is the primary record for each matter. Please see the link when published.

Why some lenders appear multiple times:
Some creditors are listed more than once because separate dispute routes are running in parallel (for example, data accuracy, enforceability, or complaint handling). Each entry reflects a distinct issue and outcome.

Status key
🔴 PENDING - The case is not active yet.
🟡 LIVE - The case is currently in progress.
🟢 COMPLETED - The case is finished and a blog entry will be or has been published with the details.

Outcome key
🟡 PENDING - Currently awaiting on an outcome.
🟢 WIN - The right outcome was achieved.
🔴 LOSE - The outcome wasn't successful.

🟡 118 118 Money

Secondary firm / agent: None
Material issue: Irresponsible lending and affordability assessment
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING

🟡 Amazon MasterCard (NewDay)

Secondary firm / agent: Cabot Financial
Material issue: Consumer Credit Act (s.78) non-compliance
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING

🟡 Amazon MasterCard (NewDay)

Secondary firm / agent: Cabot Financial
Material issue: Formal DISP complaint – enforceability and proportionality
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING

🟡 Barclaycard

Secondary firm / agent: PRA Group
Material issue: Consumer Credit Act non-compliance (s.77)
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING

🟡 Capital One

Secondary firm / agent: Capital One
Material issue: Data accuracy and adverse credit reporting
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING

🟢 ClearScore

Secondary firm / agent: ClearScore (platform)
Material issue: Misinterpretation of income and affordability data
Blog entry: War with ClearScore
Status: 🟢 COMPLETED
Outcome: 🟢 WIN (FCA Notification)

🟡 Creation Consumer Finance

Secondary firm / agent: PRA Group
Material issue: Data accuracy – default timing and re-aging
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING

🟡 Creation Consumer Finance

Secondary firm / agent: PRA Group
Material issue: Consumer Credit Act request (s.77) non-compliance
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING

🟡 Creation Consumer Finance

Secondary firm / agent: PRA Group
Material issue: CRA dispute – inconsistent reporting
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING

🟡 Creation / Asda Money

Secondary firm / agent: Creation (legacy account)
Material issue: CRA dispute – outcome validation
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING

🟡 Loans2Go

Secondary firm / agent: BW Legal
Material issue: Consumer Credit Act request non-compliance
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING

🟡 Loans2Go

Secondary firm / agent: Loans2Go
Material issue: Irresponsible lending complaint
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING

🔴 Loans2Go

Secondary firm / agent: Loans2Go
Material issue: Data accuracy dispute
Blog entry: Pending publication
Status: 🔴 PENDING
Outcome: 🟡 PENDING

🔴 Loans2Go

Secondary firm / agent: Loans2Go
Material issue: Subject Access Request (DSAR)
Blog entry: Pending publication
Status: 🔴 PENDING
Outcome: 🟡 PENDING

🟡 Marbles MasterCard (NewDay)

Secondary firm / agent: Cabot Financial
Material issue: Formal DISP complaint
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING

🟡 NatWest Bank PLC

Secondary firm / agent: Intrum
Material issue: CRA dispute – incorrect continued reporting
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING

🟡 NatWest Bank PLC

Secondary firm / agent: Intrum
Material issue: CRA dispute – post-correction inconsistency
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING

🟡 NatWest Bank PLC

Secondary firm / agent: Intrum
Material issue: Formal DISP complaint – data controller accountability
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING

🟡 PayPal Credit

Secondary firm / agent: PayPal
Material issue: CRA dispute – data accuracy
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING

🟡 SafetyNet Credit

Secondary firm / agent: Lantern
Material issue: DSAR and evidential failures
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING

🟡 SafetyNet Credit

Secondary firm / agent: Lantern
Material issue: Formal DISP complaint – insolvency handling
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING

🟢 Shop Direct Group

Secondary firm / agent: Lowell
Material issue: Inaccurate adverse credit reporting
Blog entry: Pending publication
Status: 🟢 COMPLETED
Outcome: 🟢 WIN

🟡 Uncle Buck PayDay Loans

Secondary firm / agent: Lantern Debt Recovery
Material issue: Formal DISP complaint – post-insolvency pursuit Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING

🟡 Uncle Buck PayDay Loans

Secondary firm / agent: Lantern Debt Recovery
Material issue: DSAR – evidential failures
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING

🟡 Uncle Buck PayDay Loans / SafetyNet Credit

Secondary firm / agent: Lantern Debt Recovery
Material issue: Linked account handling and reporting
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING

🟢 Vanquis Bank

Secondary firm / agent: Equifax
Material issue: CRA dispute – rejected
Blog entry: Pending publication
Status: 🟢 COMPLETED
Outcome: 🔴 LOSE

🟡 Vanquis Bank

Secondary firm / agent: Vanquis Bank
Material issue: Formal DISP complaint
Blog entry: Pending publication
Status: 🟡 LIVE
Outcome: 🟡 PENDING